Shipping Policy
At Maxwell Products Company LLC, we are committed to providing fast and reliable shipping to ensure that your order arrives on time. Please read our shipping policy for details about how we process and ship your orders.
1. Order Processing Time
- All orders are processed within 2 business days (excluding weekends and holidays) after the order is placed.
- Orders placed after 2pm will be processed the next business day.
- You will receive an email notification with tracking details once your order has shipped.
2. Shipping Methods
We offer a variety of shipping options to accommodate your needs. Available shipping methods include:
- Economy Shipping: [Delivery time: 5–8 business days]
- Standard Shipping: [Delivery time: 3-4 business days]
- Express Shipping: [Delivery time: 1 business day]
Please note that shipping times are estimates and may vary depending on your location, product availability, and other factors such as weather conditions or delivery carrier delays.
3. Shipping Rates
Shipping rates are calculated at checkout based on your order size, weight, and delivery address. You can view your total shipping cost before completing your purchase.
- Free Shipping: We offer free economy shipping on all orders within the USA.
4. International Shipping
We currently offer international shipping to the following countries: Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore.
- International orders may be subject to customs duties, taxes, and import fees that are imposed by your country. These charges are the responsibility of the customer and will be collected upon delivery.
- Please allow additional time for customs processing, which may vary by country.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier's website or in your MXWL account under the "Order History" section.
6. Shipping Delays
While we make every effort to ship orders on time, please note that shipping times are estimates, and there may be delays due to:
- Carrier delays
- High demand or peak seasons (e.g., holidays)
- Unforeseen weather conditions
If your order is delayed, please contact our customer service team for assistance, and we will help you resolve the issue as quickly as possible.
7. Shipping Restrictions
- Some remote locations may have limited shipping options or may require additional processing time.
8. Damaged or Lost Shipments
If your order is lost or damaged during transit, please contact us so we can investigate the issue. We will work with the carrier to resolve the situation and, if applicable, issue a replacement or refund.
- Please note: we are not responsible for lost or stolen items that have been marked as "Delivered" to your address.
9. Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange items.
10. Contact Us
If you have any questions or concerns about your order, shipping options, or delivery, please feel free to contact our customer service team at:
Email: contact@golfmxwl.com
Phone: 714 932 7066
Business Hours: M-F 9am-5pm
Return Address: 303 E Everett Pl Orange CA 92867