Return Policy

Return Policy

 

At MXWL Products Company LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy. Please review the terms below for full details on how to return a product.

Return Window

You have 30 days from the date of delivery to return your product for a refund or exchange. After 30 days, we are unable to accept returns.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The product must be in its original condition: unused, undamaged, with all of the pieces it came with.
  • Proof of purchase (order number, receipt, or invoice) is required for all returns.

Return Process

  1. Request a Return:
    Contact our customer service team at contact@mxwlgolf.com to initiate a return request. Please include the following information:

    • Order number
    • Item(s) being returned
    • Reason for the return
    • Any supporting images (if applicable, e.g., defective or damaged items)

  2. Return Authorization:
    After receiving your return request, our team will review it and send you a Return Authorization (RA) number, along with detailed instructions for returning the product.

  3. Ship the Item Back:
    Please ship the product back to us in its original packaging with the label we will provide for you. 
    Please ensure that the product is properly packaged to avoid damage during return shipping.

  4. Refund or Exchange:
    Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Upon approval, we will process your refund or exchange request.

    • Refunds will be issued to your original payment method within 5-7 business days.
    • Exchanges will be sent once the returned product is received and inspected.

Refund Policy

  • Refunds will be issued for the full purchase price, minus any shipping fees, if applicable.
  • If the returned product is damaged, used, or missing parts, we reserve the right to issue a partial refund or deny the return.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will provide you with a pre-paid return label and issue a full refund or send a replacement product. We ask that you provide photos of the damaged item to help expedite the process.

Exchanges

If you’d like to exchange your item for a different size, color, or model, please initiate a return and place a new order for the item you’d like to receive. Exchanges are subject to product availability.

Shipping Costs for Returns

  • Return Shipping: Return shipping costs are free to orders in the USA. Domestic return shipping is not covered and the customer is responsible.  
  • Initial Shipping Costs: Shipping charges from your original purchase are non-refundable unless the product was defective or damaged.

Contact Us

If you have any questions or concerns about our return policy or need help with your return, please feel free to contact our customer service team at:

Email: contact@golfmxwl.com
Phone: 714 932 7066
Return Address: 303 E Everett Pl Orange CA 92867

Summary

  • You have 30 days from the delivery date to return most products.
  • Items must be unused, undamaged, and in their original packaging.
  • The return process requires contacting customer service for authorization.
  • Return shipping is free for orders in the USA
  • Refunds are processed to the original payment method within 5-7 business days.